February 2014

WET WET WET

Good band but the weather is the issue!
We have only just matched last Februarys removals, and up by only one house move. We had many cancelations with customers unable to move due to the areas they were moving to were still badly flooded with no access, and are still awaiting new moving in dates. March and April could be extra busy with back logs of these cancelled house moves around the country, so be quick to book your removal dates once confirmed from your solicitor.

Good result for January, we came 2nd in the top ten removers just losing to a London remover. Please click on link below to view.

Quality Monitoring Programme

Mover of the Month 
Dear Member
I am delighted to announce that the results of the quality questionnaire returns received during January 2014 have now been collated and the top 10 listing has now been added to the Guild website

http://www.ngrs.co.uk/remover-of-the-month


Quality Monitoring Programme

We wish all members continued success during February. Keep up the good work!
Yours sincerely
Jon Martin
Membership Secretary

Other News

ABOVE AND BEYOND

Going back to last year, Phil and his team turned up to do a removal, on arrival, they notice the customer was on the floor. Phil took action and sorted an Ambulance, put him in a combatable position talking to him and reassuring him that all will be well, once he was taken away to hospital, the team secured the house and returned to the yard. We did move the customer below later that month and was arranged by a family member while he was getting better in hospital. I have to say the estate agent and solicitors response on the day was first class and everything got rearranged.

Hospital Thank You Letter

And more testimonial letters from happy customers

Thank You Letter

We have taken on three new starters, Darryl, Ash and Craig all of whom have passed their trail period and training with the team leaders Neil and Phil

Darryl   Craig   Ash

They will join our removal teams on day to day moves

LATEST AWARD

Here is our latest award for last half of last year for outstanding customer feedback; this still makes us the highest awarded remover in the National Guilds of Removers and Storers throughout the Midlands.

Latest Award

These are some of our customers and pictures of day to day moves we have done this February.

Day to day moves we have done this February Day to day moves we have done this February Day to day moves we have done this February Day to day moves we have done this February Day to day moves we have done this February Day to day moves we have done this February Day to day moves we have done this February Day to day moves we have done this February Day to day moves we have done this February Day to day moves we have done this February Day to day moves we have done this February Day to day moves we have done this February Day to day moves we have done this February Day to day moves we have done this February Day to day moves we have done this February Day to day moves we have done this February Day to day moves we have done this February

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*****

Customer Reviews

Chris

Great pair of traders, professional and friendly. Highly recommend.

West Midlands Read More

Chelsea

Our experience with All Moves was brilliant from the start - it really made the usually stressful experience of moving and packing a delight! The crew even took apart and put together our large fridge...

Lincolnshire Read More

Andrew

Speedy, efficient and friendly. Really excellent service. Thanks!

Nottinghamshire Read More

Louise

Fantastic service at such short notice. Friendly, helpful staff and treated belongings with care. Even removed a large bumble bee from the house. Brilliant.

Devon Read More
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